Enhanced Care Management
Enhanced Care Management (ECM) is a statewide Medi-Cal benefit that addresses the clinical and non-clinical needs of the highest-need Medi-Cal members by building trusting relationships with members and providing intensive coordination of health and health-related services.
How can ECM help individuals?
Individuals who enroll in ECM are given a care team of a clinical consultant, case manager, and program coordinator to help them with:
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Coordinating care with your primary provider, including specialists, and get help coordinating appointment
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Receive enhanced cared coordination and advocacy
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Arrange medical transportation to see your doctors
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Get support during transitions of care, including hospital discharge, follow up home visits, etc.
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Connect to community resources, social services, and community support programs
We Are Contracted With:
Our Services
FIND OUT IF YOU ARE ELIGIBLE!
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Find out if you are eligible by contacting your Medi-Cal insurance customer support line or ask CSC to check eligibility on your behalf.
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Eligible members will be reached out by a lead case manager (in-person or by phone) to enroll you into the program, start an assessment and care plan that will be tailored to your needs and goals
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Enrolling in Enhanced Care Management will not take away or change any Medi-Cal benefits
WE SERVE THE FOLLOWING POPULATIONS OF FOCUS:
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Hospital high utilizers, high utilizers of specialist referrals
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Serious mental illnesses
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Homeless or risk of homelessness
Here's what our patients have to say:
Chinatown Service Center has been an invaluable resource for me and my wife. The medical care has been first rate, and we have deeply appreciated the personal attention and quick response to questions, appointments and requests for referrals.
In particular, we would like to thank Jack Cheng who during the middle of the pandemic came to our home with a nurse to draw blood for a test, and also special thanks to our Case Manager William Tsui who has been incredibly helpful, patient and kind to help us get everything done. Our doctor, John Wang, M.D., has been absolutely wonderful.
We are grateful for everything the friendly staff at Chinatown Service Center has done for us.
- Lianzeng Dong & Xiuyi Yao
