UNIVERSAL CASE MANAGEMENT DIVISION

The Universal Case Management (UCM) Division houses CSC’s social and community services programs which were the first services established by CSC. UCM Department provides in-depth, integrated, holistic, multi-sectoral case management assistance. UCM staffs are cross-trained on all agency programs and services, community resources, and government benefits, in order to better address gaps in the County level provision of case management services The UCM Department also provides many vital services to the community

• Outstation Services - To ensure better access to government information and application processing, the Social Services Department regularly serves as an outstation to the Social Security Administration and the Department of Public Social Services.
• Elderly Services - Another service that the Social Services Department provides is the ESCAPA (Elderly Services Consortium for Asian Pacific Americans) program. This program offers respite to primary caregivers of the elderly, housekeeping and personal care to the elderly and care management to the elderly population.
• In-home Services - In-home services training program is a training program for monolingual Chinese older adults to gain employment in in-home and adult day health care centers.